The Changing Trend – Self-Service Portals

Self-service Portal has been chosen over other content websites to provide consolidated, personalized, and up-to-date information. Trends have focused on one-click information on weather, cities, movies, music, communities, breaking news, stock updates, and more.

In this way, self-service portals have developed a user-centric approach to web-based platforms. It enables modeling anywhere, anytime by integrating data from multiple sources, facilitated by open architecture. 

With the online self-service portals, companies save on customer service significantly. The customer self-service portal is geared towards specific B2C sector requirements. It offers a complete solution for e-commerce activities, enabled via a single sign-on platform tailored for users, with data and applications available on demand.

Users have access to instant information through private web spaces, where they can even indicate their preferences for viewing certain categories of data. With the service-oriented architecture enabled, information can be accessed via computers, cell phones, PDAs, and other channels. 

Extensive information is provided to end-users through a wide network of sources. The information is then processed and collected exactly in the data requested by the end-user.

The total cost of free phone support, email, and chat sessions are more than a self-service portal. Intelligent data analysis is provided through advanced portal aggregation and integration capabilities. Advanced analysis functions allow easy identification of potential customers by recording user behavior while surfing.