A messenger bot is an automated piece of software that uses artificial intelligence (ART) to chat with potential customers. Simply put, these automated robots can formulate a real-time response to what's being asked by a user and then can actually implement that response in a non-verbal manner on the user's part. As future technology increases, we're going to see more technologically advanced Facebook Chatbot software which, if this one is any indication, could turn the entire industry of customer support around completely. As you'll see, artificially intelligent automated bots really have the ability to completely revolutionize the face of client service, sales, and consumer support as we know it and possibly for the better.
In the world of e-commerce, automation is key. When you don't have to physically go into the store to make book appointments or check stock, you save both precious time and money. Similarly, when you have a Messenger Bot, you can automate the entire sales process by making it available to anyone who wants it, from anywhere, for any reason. The possibilities are nearly endless, as a Messenger Bot can be programmed in different ways to perform different functions. For example, it may allow potential customers to make their bookings online, or it may automatically send out email reminders and follow-up messages, it may even log people in and out of the store and perform secretarial duties, and last but not least, it may do all of the above and more, automatically and at any time.
Automating the sales and customer support process won't be enough, though. We need a revolutionary change in the way that we think about agents and how we interact with them. We need to bring the ability to talk to bots like they're people by building artificial intelligence into our communication systems. And speaking of artificial intelligence, a new product called iMoto claims to revolutionize customer service by combining the best of both human and automated intelligence.
The iMoto chatbot is actually an artificial intelligence system that chatters in natural-sounding speech, answering one-word questions such as, "I'm having pizza hut reservations for tonight. What's your email?" and then following up with what the customer ordered and when it was delivered. Unlike other Messenger Bots, the iMoto bot has been programmed by real customer care representatives from the pizza hut themselves; therefore, it can understand not only basic questions but also high-converting yes/no questions and complex question types, such as, "How long does delivery usually take?".
This artificial intelligence is used not just by iMoto, but by all of the other Messenger Bot solutions and products. Instead of having the customer service representative greet the prospective customer and ask multiple yes/no questions, the iMoto bot can now automatically and politely direct them to the order page or inquire about pricing, product availability, etc. It can even automatically resend messages that were just sent, saving you precious time. By taking the headache out of Facebook Chatbot operations, these new chatbots are ideally suited to fill in for full-time customer support reps.
And if you think this could never happen, think again. Sophisticated software engineers have created iMoto SpamFighter, a new competitor in the fight against annoying and sometimes abusive online customers. This revolutionary messaging solution combats spammers by sending pre-written messages for them, designed specifically for certain webpages. Simply enter a web address into a browser, and SpamFighter will automatically send a pre-written response, much like iMoto but more efficient and less time-consuming.
In addition to all of the above, it looks as though Microsoft may be gearing up to release a new bot for their Surface. rumoredly called Windows CoreBot, this bot will take over most of the functions of the current messenger bots. Some reports have it as being in beta right now, but with a release soon, we should see higher customer engagement rates and an increase in productivity thanks to faster, more efficient messaging. In fact, some experts have theorized that we may already be seeing the beginnings of the next generation of mobile devices ready for release, which will feature high-speed wireless networks that connect to the internet and computers via Bluetooth or other similar technologies. With these networks, Messenger Bot and other automated bots can quickly transfer large amounts of data from one platform to another, which could greatly reduce communication costs and improve customer care.
The future may be here. If you're tired of your regular boring email and want something more exciting to read in your newsfeed, check out the new bot solutions in action. These easy to install and use chat bots can do almost anything you want without asking you a single question. This is just the beginning, so get out there and try it out. You'll probably be surprised at just how much quicker and easier things will seem and save time and money while doing it.